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FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

FAQ

FREQUENTLY ASKED QUESTIONS

Are you a factory or trading company?

A factory with Independent import and export rights.
specialized in daily chemical and cosmetic making machine over 20yrs. vacuum homogenizer mixer , shampoo and liquid soap mixers , stainless steel tank storage tank, Disinfectant production line filling and other packing machines.

Where is your factory location? How can I visit there?

International business centre Locates in Baiyun, Guangzhou, 20 minutes away from Baiyun Airport by car,
Factory located in Jiansu province .closed to shanghai Pudong airport.

How does your factory do regarding quality control?

Quality and customer is first . We support to inspect machine before shipment Our factory has gained CE and over 12 national patents and BV and SGS audit factory once 2 yrs.

What’s the guarantee if we purchase from you?

All the equipment ordered from us will provide one year guarantee from the delivery date.

Which payment terms can we accept?

1. Normally we can work on T/T term or L/C.
2. On T/T term,40% down payment is required in advance. And 60% balance shall be settled before shipment.
3. On L/C term, a 100% irrevocable L/C without soft clauses can be accepted. Please seek the advice form the individual sales manager whom you work with.

Delivery time

Normally,  lead time is 30 days after we receive the deposit. For big order . it need to negotiate.

What logistics ways we can work for shipment?

Offer  ship our machines by various transportation way such as Air freight shipping railage.

Warranty time?

Offer one year warranty long service  provides technical support free of charge within or after warranty. Within the warranty period, we provide repair services for free. After the warranty period, we only charge cost of the required materials.

What kind of machines can you supply to customer?

We could offer various kinds of machines and whole production line.
(1) Cream, paste Products,
In cosmetic industry: face cream, body cream, washing cream,vase line etc.
In food industry industry: sauce, ketchup, tomato paste, mayonnaise, mustard, chocolate etc.
In chemical industry:welding paste,ink, paint,pigment etc.
Production line for them: RO water treatment-vacuum emulsifying machine, storage tanks, filling machine, capping machine, labeling machine, conveyor belt-ink jet printer sealing machine, shrinking machine etc.
(2) Liquid products
shampoo, lotion, liquid soap, detergent,juice,solution etc.
Production line for them: RO water treatment - liquid wash mixer- - storage tanks- filling machine-capping machine- labeling machine- conveyor belt- ink jet printer sealing machine, shrinking machine etc.
(3) Make-up products:
Lipstick, lip gloss, nail polish, mascara etc
Machines for them: homogenizer mixer, colliod mill, lipstick filling machine, freezing machine etc.

How about the after service?

There’s no problem we could send our engineer to install or fix the machine locally in due course but customer need to pay the round air tickets cost and arrange the hotel accommodation for our engineer.

Do you test all your goods before delivery?

Yes, we have 100%test before delivery.

How do you make our business long-term and good relationship.

(1)We keep good quality and competitive price to ensure our customers benefit.
(2)We respect every customer as our friend and we sincerely to business and make friends with them,no matter where thy come from.

Can you do as specific size print own logo on it ?

Yes.we specifications customized and personalized customization.

Warranty and after service?

One Year warranty and free repair for quality problem in normal use. 

How to make sure quality?

Every machine will do test before shipping, once there is problem,well stop
delivery.and also support send person do the factory inspection.

Are your engineers be able to serve in oversea?

Yes, we have a lot of experience install the machine in overseas.

What is your material of your product?

 Adopt with full stainless steel 304 and 316L.

WANT TO WORK WITH US?